Payment plan, payment

Question

Hey there, i checked my payment plans and realized that my old one is still valid till 2021, but im paying another expensive one.  Why cant i use the old one? And when i try to change my plan, it warns me about i need to contact with support team and when i contact via chat it directs me to same payment page. It goes on like a loop what should i do??

John T Smith · Answer

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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