payment problem

Question

The situation is such-on the card with which I made a withdrawal for a monthly subscription (644 rubles) had no money, came the refusal to pay from Adobe. After I put the required amount (incl VAT), went to update payment information, click on "Change payment information", confirm at the end and I got charged 60 rubles and that does not happen, writes that once again it is necessary to update your payment information. As a result, I update it 6 times, so many times for 60 rubles I just debited from the account. Where the money went, why not update the payment and return the money back?

kglad · Accepted Answer

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Abambo · Answer

My guess based on the description:I think the 60 Rubels are not a real charge, but just a check if the card is legit. The problem with that is that if you repeat the operation a lot, you get each time the charge of that amount. As it is a reservation it will chrge the credit line, but there will be no money taken. If the credit is limit, the payement will fail again.

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