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poyrazs32727852
Participant
April 2, 2019
Question

Payment problem and worst customer service ever

  • April 2, 2019
  • 3 replies
  • 167 views

I tried to enter to my account then I realized my credit card expired. I changed it but for two days ı can't use my adobe apps. I tried to solve the problem via customer support nobody answered !!

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3 replies

Bani Verma
Bani Verma
Legend
April 3, 2019

Moving this query to Adobe Creative Cloud community, experts here will be able to assist you quickly and better.

Once any errors that were there are fixed, Adobe reprocesses your payment automatically. Please read the following help document to check if there are any errors related to your payment: Learn how to make a payment after your payment fails.

Hope this helps.

Ussnorway7605025
Ussnorway7605025
Legend
April 3, 2019

moved to download and install

p.s, I will will flag this post for you as well

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
April 2, 2019

You can easily update your credit card number in your account. No need to talk to anyone.

Log into your account > manage account > manage plan > manage payment. I suppose it might take a day or so before it's updated.

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