Payment problems - literally non-existent customer service to discuss it with!

Hello Adobe Community,

I noticed over the weekend accidentally, that when my yearly subscription was up for the all-suite of Adobe products, it automatically upgraded itself to a more expensive version for no apparent reason, as I click into it (and still being a student...) see the cheaper package option, which I downgraded myself to - hopefully successfully. But I want the 2 months' difference refunded as I don't believe this is a fair treatment of any company towards its customers.

So, every day at various times I try to live chat, which is strangely always 'currently unavailable'. Adobe apparently have no email address which must be convenient for them as there's literally no way for me to communicate with them. I tweet at the 'adobecare' account every day, but now one acknowledges my query.

I'm in Lebanon for a while so I don't have the option to call them by phone. I just really cannot believe that such a big company manages their customers in this manner and seemingly intentionally cuts off all channels to avoid any dialogues with their own customers.

Do you have any tips how to get my message through???

Thank you.