Participant

Answered

Payment update issues with Paypal

Forum|Forum|8 years ago
November 21, 2017
1 reply
1181 views

Hi, I'm sorry if this I frequently asked question.

I had a new debit card issued, which meant the card linked to my Paypal needed to be changed. Creative Cloud wont let me save the updated details, it prompts me to a 'update payment details link' which I do, it then says click save to save these details but nothing happens. They have now ended my subscription until the details are updated.

Please help!!!

Thanks for any info you can give.

David

Creative Cloud

This topic has been closed for replies.

Correct answer John T Smith

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Trevor.Dennis

Community Expert

Hi David

Scroll down to Change Credit Card details. If you are still having problems, we'll try and get an Adobe staff member to help you.

Manage your Creative Cloud membership

Good luck

D

davidw50512Author

Participant

Hi,

Thank you for the reply. Its alway comforting to know it has been an issue for other people and its not just me being dim.

Ive tried everything on the troubleshooting list and no luck. Ive tried three different browsers in additon to safari on my ipad and none work. Can you shed any more light please.

Thank you

David

John T Smith

Correct answer

Community Expert

Other users may not access your account

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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