PC has 3 activations; can’t activate laptop [branched]

Forum|Forum|7 years ago
February 7, 2019
2 replies
276 views

I'm having this issue. I have a PC and then I got a laptop last month--had it installed and both worked seamless. Now i upgraded my PC to a new one this weekend, deactivated my old PC and activated the new one, now my laptop adobe ceases to function, because my new PC is taking up 3 slots of my activations? 2 instances of windows_64 and one regular windows. What gives? I can't run it on my laptop now

Creative Cloud

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Correct answer Abambo

I would suggest to deactivate all activations via adobe.com.

Manage your plans, click the plan and deactivate all computers. You may activate again by signing-in to the computer you need.

kglad

Community Expert

deactive via, https://accounts.adobe.com

michalg97291197

Participant

Have the same issue. Have tried to deactivate in account.adobe.com. First it looked well, but once I left the page and enter there again, the WINDOWS_64 entries were back :-(