PE2020 downlaod

Forum|Forum|4 years ago
January 7, 2022
1 reply
680 views

I reset my laptop to factory settings. I want to re-install PE 2020 - I enetered the code, entered the serial number, the page states "you can now download" but if I click the download button nothing happens

Installation

This topic has been closed for replies.

AxelMatt

Community Expert

Adobe no longer supports TLS 1.0 and 1.1. Please check your system that you're enabled the Transport Layer Security (TLS) 1.2 protocol.

For more infos take a look here:

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#faq

If you're using Win 7 please upgrade your OS and install the MS Easy Fix.

Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows (microsoft.com)

Also upgrade your browsers to enable TLS 1.2 connections.

If this doesn't help give us more informations including the following :

Adobe product and version number
Operating system and version number
The full text of any error message (s)
What you were doing when the problem occurred
Screenshots of the problem and/or error messages
Computer hardware, such as CPU; GPU; the amount of RAM; etc

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

J

Jaap225473605pzfAuthor

Participant

Adobe Photoshop Elements 2020

Windows 10

No error messages - I bought the English version and had it changed to the Dutch version - worked fine - but bought a new laptop and wanted to re-install but both the English or Dutch serial number is not accepted

I was trying to re-install the software on a new laptop

I just need Adobe to help me re-install the PE2020 that I bought in 2019

AxelMatt

Community Expert

Which Windows 10 version (Build) do you exactly use?

Do you logged in to your computer as an Admintrator or as an user with Admin rights during you try the installation?

Try to start the installation with the option "run as an administrator"

How to run apps as administrator on Windows 10 | Windows Central

Please try to deactivate all protection software like virus scanner, internet security adaware protect and so on during the installation.

Create a temporarly user account with admin rights and try the installation with this user.

Please check the windowes event log if ther are any entries about PSE .

Checking Windows Event Logs (m-files.com)

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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