Perpetual Acrobat XI Pro licence - Require an activation count reset

Question

Hi

I own a perpetual Acrobat XI Pro licence. My previous machines were decommissioned and formatted and
Acrobat XI does not show Help → Deactivate.
I require a manual activation reset on the serial, apparently this is a known Acrobat XI limitation and I get nowhere on the adobe help chat.

Any assistance please

Nancy OShea · Accepted Answer

That's not possible. Besides, Acrobat 11 has been End of LIfe since 2017. It's obsolete.

https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

To ensure stability & security, use one of the supported products below.

FREE Acrobat Reader
https://www.adobe.com/acrobat/pdf-reader.html

FREE Online PDF Editor
https://www.adobe.com/acrobat/online/pdf-editor.html\

Acrobat (Standard, Pro or Studio)
https://www.adobe.com/acrobat/pricing/compare-versions.html

Hope that helps.

kglad · Answer

there's no way to reset your activation count other than using a computer with a current activation. ie, if that's impossible, it's impossible to increase your activation count.

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