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stephen bushell
January 7, 2026
Question

Perpetulle licence not following there own policy and using bots train with no guidence to elp tho

  • January 7, 2026
  • 2 replies
  • 64 views
  • How I can get human assistance to solve a problem being locked out becaues 2 activations are on stolen and lost computers and don't need torcharus rin around.
  • I've followed legacy policy
  • POlicy but need a  human interaction .
  • The Aman agent pretnding to be human, I don't think he would of got a position in that cpmpay. You have to have some compassion to maintaine companies intergrity and values every customer without bias. Not matter what priority sell plan. I just became foddaa 

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 8, 2026

    1. Lost computers = lost activations = end of the road for Creative Suite.

    2. Human support requires you to buy a supported product. 

     

    Acrobat (Standard, Pro or Studio)
    https://www.adobe.com/acrobat/pricing/compare-versions.html

    Photoshop Elements or Premiere Elements (3 year license).
    https://www.adobe.com/products/photoshop-elements.html

    Creative Cloud Annual Photography plan. 
    https://www.adobe.com/creativecloud/photography.html

    Creative Cloud Bundles & Single Apps for mobile, web & desktops
    https://www.adobe.com/creativecloud/plans.html

     

    Good luck.

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 7, 2026

    adobe offers no support for legacy software.  they also no longer can reset activation counts.

     

    with some other changes that means the only way to regain an activation slot is to deactivate using a computer that has a current activation.  if it's impossible to use a computer with a current activation, then it's impossible to regain that slot.

     

    if, however, it is possible to use a computer with a current activation, you must prepare that computer with updated security before deactivating.  here's more info on that, https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413?linkId=100000376554410

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