Skip to main content
Participant
November 17, 2025
Answered

Phishing mail?

  • November 17, 2025
  • 5 replies
  • 446 views

I've just received an email from Adobe (storemanager@adobe.com) that my subscription is almost ending and that I need  to update my creditcard data to continue my membership, but I've never received this before. I presume that is a phishing mail? I've attached a partly screen shot in Dutch. 

Thanks in advance. 

Correct answer Kanikas

Hi Gladys0D44, 

 

I see that you have an active Photography subscription under the same ID as with this community. The email is not a phishing attempt. There seems to be an issue with the payment and you need to login to your Adobe account and update the same. 

Please see this article for step by step help: https://adobe.ly/47Y41gq;

 

Hope this helps!.


^KS

5 replies

Mux Tech Official
Participant
August 12, 2026

An Adobe employee (Kanikas) confirmed that it was not a phishing attempt. The email was legitimate because there was an active Photography subscription tied to the account with a payment processing issue.

Mux Tech - Smart GPS Tracking & IT Solutions | https://muxtech.com.pk
Mux Tech Official
Participant
August 12, 2026

Always be cautious with emails requesting financial or account details. The safest practice is to avoid clicking any links inside the email. Instead, log in directly to your official Adobe account via a fresh browser tab to check your billing and subscription status. If everything looks active and valid there, you can safely disregard the email or report it to Adobe support.

Mux Tech - Smart GPS Tracking & IT Solutions | https://muxtech.com.pk
Participant
August 11, 2026

I wouldn't assume it's phishing just because the message is asking you to update your payment details, but I also wouldn't click anything in the email until you've verified it.

The safest option is to open Adobe directly through your browser and check your account and subscription status there. If your account doesn't show any payment issue, I'd treat the email as suspicious. Also check the actual link destination rather than relying only on the sender address, since sender addresses can sometimes be spoofed.

Kanikas
KanikasCorrect answer
Legend
November 17, 2025

Hi Gladys0D44, 

 

I see that you have an active Photography subscription under the same ID as with this community. The email is not a phishing attempt. There seems to be an issue with the payment and you need to login to your Adobe account and update the same. 

Please see this article for step by step help: https://adobe.ly/47Y41gq;

 

Hope this helps!.


^KS

kglad
Community Expert
Community Expert
November 17, 2025