Skip to main content
lsheldonRS
lsheldonRS
Known Participant
January 10, 2019
Question

Phone Support hung up on me

  • January 10, 2019
  • 3 replies
  • 644 views

Just stayed on hold for 1 HOUR. A guy came on and asked me for my email-address, on hold again, then it got hung up.

This is pathetic. I'm a full time editor and your software doesn't work.

Your software keeps on crashing. And there is no solution. I've spent THREE DAYS looking at forums and trying different things. I finally decide to call even though phone support is painful...and this happens.

And how am I supposed to complain? Via phone for one hour again while I twiddle my thumbs?

Beyond annoyed.

    This topic has been closed for replies.

    3 replies

    R
    Rebekah26747693hb85
    Participant
    October 24, 2022

    Happened to me twice back to back , I don't have patience enough to keep trying . 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 24, 2022

    @Rebekah26747693hb85 

     

    you can also use chat, twitter and these forums, if you still have a question.

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      January 20, 2019

      I don't think anybody intentionally hung up on you.  More likely you got disconnected.  That sometimes happens when phone traffic is very high.

      That said, I think specific product forums and Online Chat are the best places for technical help.   See links below.

      https://forums.adobe.com/welcome

      Contact Customer Care

      Nancy O'Shea— Product User & Community Expert
        lsheldonRS
        lsheldonRSAuthor
        Known Participant
        January 10, 2019

        And I get that this is a forum where users (non-staff) try to solve problems for each other. So if you want to point that out I already know. I just have no means of contacting Adobe (the chat is also offline).

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        January 20, 2019

        Sorry about that, but there is no way to give you a solution for that as the agent can’t be identified. In chat you have at least a case number that is returned and attached to your case.

        ABAMBO | Hard- and Software Engineer | Photographer
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices