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Claude_Klod
Participant
July 19, 2020
Question

photography cc without internet

  • July 19, 2020
  • 1 reply
  • 205 views

Hello

For the second year in a row, while travelling, my CC photography apps get disabled, all returning the same message Your subcription status could not be verified.     All returns to normal  when I get an internet connection.  This is happening on windows lapop. Anything I can do to prevent  this frustrating behavior? 

This topic has been closed for replies.

1 reply

Community Expert
July 19, 2020

You don't need a running internet connection to use the software. For a monthly subscription you can use the software offline for 30 days, for yearly subscription you can use it for 99 days after which you would need internet connection to verify your status. So i think if you run your application with an active internet connection right before you travel you should have 30 or 99 days to use them offline. For details see the following

https://helpx.adobe.com/ca/creative-cloud/faq.html

 

-Manan

-Manan
Claude_Klod
Participant
July 19, 2020
Thank you for the reply. The 30 day period certainly does not work for
me. (Glad to hear that it is embedded) Unfortunately, my apps were
disabled after 24 hours offline and the same thing happened last year.
My pc works fine, the date and time are OK. i do not know what to look
for.

Any idea what is causing this and more importantly, what can do to
prevent this from happening?