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Participant
April 4, 2021
Question

photography plan

  • April 4, 2021
  • 1 reply
  • 130 views

I bought photography plan today.

But when I access the adobe page, 

It says you're using a creative cloud free plan, and you need to upgrade to 

a paid trial version to use all of the features.

But I made the payment!

Also, only light room had been installed.

If I buy photography plan, I can use photoshop as well as the light room, right?

So I tried to install photoshop, but It says I need to buy additional photoshop.

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
Community Expert
April 4, 2021

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.