Take a look here:
Paid for 1-year full renewal license, no software
Stop Adobe Creative Cloud from opening in trial mode after purchase
If this doesn't help you can try the following:
Make sure that hidden items view is enabled in the Windows Explorer. Then goto inside the C: drive and look for ProgramData folder.
Please try the steps below:
- Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
- Browse to the location: [System Drive]:\ProgramData\Adobe
- Rename the 'SLStore' folder to 'SLStore_old'
- Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
- Rename the 'SLCache' folder to 'SLCache_old'
- Sign in to the Adobe CC desktop app
The second you can try:
Close all Adobe apps and make sure no Adobe processes are running in Task Manager.
1) Make sure that Hosts file does not contains Adobe URL entries with Loop back address 127.0.0.1 .
2) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time, you will get a run command window.
Type in below command and hit 'Enter' key.
Appdata
It will open Appdata folder.
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.
Once you had deleted Opm.db file , Sign in to Adobe Creative Cloud app using Valid Email ID and check.