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flaviod18135793
Participant
May 17, 2018
Answered

photography plan not identified by Creative Cloud

  • May 17, 2018
  • 3 replies
  • 735 views

I need a help because I have the photography plan subscription but when I start lightroom classic as I usually do, it doesn't identify my subscription and redirect me always to the payment page. On the web page my subscription is identified.

How can I fix this problem? I'm windows 10 user.

This topic has been closed for replies.
Correct answer AxelMatt

Take a look here:

Paid for 1-year full renewal license, no software

Stop Adobe Creative Cloud from opening in trial mode after purchase

If this doesn't help you can try the following:

Make sure that hidden items view is enabled in the Windows Explorer. Then goto  inside the C: drive and look for ProgramData folder.

Please try the steps below:

  • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
  • Browse to the location: [System Drive]:\ProgramData\Adobe
  • Rename the 'SLStore' folder to 'SLStore_old'
  • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
  • Rename the 'SLCache' folder to 'SLCache_old'
  • Sign in to the Adobe CC desktop app

The second you can try:

Close all Adobe apps and make sure no Adobe processes are running in Task Manager.

1) Make sure that Hosts file does not contains Adobe URL entries with Loop back address 127.0.0.1 .

2) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time,  you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted Opm.db file , Sign in to Adobe Creative Cloud app using Valid Email ID and check.

3 replies

Bani Verma
Legend
June 1, 2018

Moving this thread to Adobe Creative Cloud​ community.

flaviod18135793
Participant
June 2, 2018

The problem is solved.

jane-e
Community Expert
Community Expert
June 2, 2018

flaviod18135793  wrote

The problem is solved.

Please say how! Thank you!

AxelMattCommunity ExpertCorrect answer
Community Expert
May 18, 2018

Take a look here:

Paid for 1-year full renewal license, no software

Stop Adobe Creative Cloud from opening in trial mode after purchase

If this doesn't help you can try the following:

Make sure that hidden items view is enabled in the Windows Explorer. Then goto  inside the C: drive and look for ProgramData folder.

Please try the steps below:

  • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
  • Browse to the location: [System Drive]:\ProgramData\Adobe
  • Rename the 'SLStore' folder to 'SLStore_old'
  • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
  • Rename the 'SLCache' folder to 'SLCache_old'
  • Sign in to the Adobe CC desktop app

The second you can try:

Close all Adobe apps and make sure no Adobe processes are running in Task Manager.

1) Make sure that Hosts file does not contains Adobe URL entries with Loop back address 127.0.0.1 .

2) Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time,  you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted Opm.db file , Sign in to Adobe Creative Cloud app using Valid Email ID and check.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
flaviod18135793
Participant
May 21, 2018

Thank you for the answer but the problem is keeping on.

When i renamed 'SLStore' folder to 'SLStore_old' and 'SLCache' folder to 'SLCache_old'

appear this notice.

I tried to unistall and reinstall the apps and creative cloud but nothing is changed.

How can I do?

jane-e
Community Expert
Community Expert
May 21, 2018

flaviod18135793  wrote

I tried to unistall and reinstall the apps and creative cloud but nothing is changed.

How can I do?

Did you sign out > quit > launch > sign in?

arij2010
Inspiring
May 18, 2018

Hi,

You need to check if you're logged with the correct ID :

If it's OK check your Hosts file:

https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html