Photoshop 12 moved to new computer by shop pros, won't work

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When Photoshop was opened on the new computer, it said I had to purchase the product, or get a free 30 day trial. I clicked the 30 day trial, but I purchased my Photoshop some years ago and have been using it successfully. How do I show Adobe that I purchased Photoshop already and have just moved it to a new computer? Thanks.

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John T Smith

Community Expert

>moved to new computer by shop pros

You can't move Adobe programs, you must do a fresh install and enter your serial number when asked

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A

AxelMatt

Community Expert

Which Photoshop version you are using exactly? Photoshop or Photoshop Elements?

If you are installing Photoshop (Elements) to a new computer you have to enter a valid serial number at the first start.

If you have buyed Photoshop you must have such a serial number.

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

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