Skip to main content
D
davidg5101389
Participant
November 4, 2016
Question

Photoshop 2017 Won't Install on Mac OS Sierra

  • November 4, 2016
  • 1 reply
  • 4222 views

Got a new Macbook Pro and attempted to install Photoshop. Cloud Manager installs fine but when I try to install P.S. in fails with and error (117). This is a major problem as I need Photoshop for my work. It has been a few days since the problem has begun so I have started to look for Adobe alternatives. I would hate to not be able to use the Adobe CC. Please Please HELP!

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 4, 2016

is that an exit code or error number?

attach a screen shot of the error message.

D
davidg5101389Author
Participant
November 4, 2016

It is an error message. The error is (117) it is a fail on install on the RawCamera stuff. No I do not have a screen shot. I removed the Creative cloud from my computer and canceled my membership. I am not going to try again till Adobe fixes this issue. They Made the error code. Of curse they should know what it means... Adobe is really not looking good here. Tons of Mac Sierra user have already canceled there memberships. Lets get this done Adobe. You are loosing business every hour that passes.

    Bani Verma
    Bani Verma
    Legend
    November 4, 2016

    Hi Davidg5101389,

    Please follow the troubleshooting shared in the following link in order to resolve Error 117 and share the results: Error 117 occurred while download.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices