Photoshop 2018 Stopped Recognise my Subscription

Question

I'm using Mac OS Sierra 10.12.6, currently on my second year of subscribing Photography Plan and Premiere Pro Plan. I use Photoshop CC 2018 and Premiere Pro CC 2019, both downloaded form prodesigntools.com ( error installing PS 2019 so settled for 2018).

Things have been fine until today, I didn't open PS for over a month, and PR more so. When I tried to open PS, it required me to sign in, after I did it said No Subscription Found "we couldn't find a Photoshop CC 2018 subscription associated with this ID." And suggests me to start the 7-day trial. However, I succesfully opened PR, works just fine. My Adobe acc shows I'm still subscribing both the Photoraphy and PR plan, payments keep happening on my credit card and my next one is due later this month.

I tried re-logging Adobe acc, uninstall and reinstall PS CC 2018, it still fails to recignize my subscription. What can I do? I attached screenshots of my subbed plans and the error message shown.

kglad · Answer

if you checked your account to verify your subscription was what you expected and to verify your adobe id, https://accounts.adobe.com

and you then signed out and then signed back in using the same adobe id, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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