Photoshop 2019 crashes on opening images

Forum|Forum|6 years ago
June 28, 2019
3 replies
2228 views

Today I bought Creative Cloud All Apps and installed Photoshop 2019. But whenever I tried to open an image, the software crashed and the image never opened. The software virtually closed.

Could anyone help?

New user

This topic has been closed for replies.

floramc

Community Expert

What kind of images are you trying to open? Big files? Do you happen to have a lot of other applications open at the same time? I wonder if it is not a ram issue

Ussnorway7605025

Legend

so will Photoshop itself open and it just crashes if you try to open any image?

are the images on a network drive, are they all the same kind of file i.e, camera raw, jpeg etc?

David__B

Adobe Employee

Hi Abha,

Sorry to hear about your difficulties. I wondered if this might be related to videocard or its driver. You might try disabling the GPU from the Photoshop preferences as described here: Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

You might need to reinstall the driver, similar to this Photoshop Crashes When Opening Images

Best,

- Dave

A

Abha08Author

Participating Frequently

Dave, Thanks for quickly reply.

I will try and let you know.

Is there any easy method to resolve the issue?

B

Bill Sprague

Community Expert

Abha08 wrote
.....Is there any easy method to resolve the issue?

If your graphics card is an Nvidia, go to their website. There are tools there to automatically identify your card, find the drivers listed by release date and an option to pick one. A driver will then be installed automatically. With rare combinations of computer, operating system and software you may have to pick a driver that is not the newest.

Good luck!

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