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Fran55
Fran55
Known Participant
October 15, 2018
Answered

Photoshop 2019 - Payments

  • October 15, 2018
  • 2 replies
  • 324 views

Hi, I have an annual Subscription and at startup, Photoshop returns TROBLES WITH YOUR SUBSCRIPTION - But it's all ok, CC number, expiring date, etc, etc

Anyone can helps me?

This topic has been closed for replies.
Correct answer Kanikas

Hi Eddy,

We see you have an active Acrobat and Photography subscription under the same ID as with forums.

Our team is already aware of this issue and we are working to get this resolved. Meanwhile, kindly click on 'Resolve now' and then 'dismiss'. This should help you to use the application.

Thanks

Kanika

2 replies

Fran55
Fran55Author
Known Participant
October 15, 2018

Oh!, thanks Kanika. Indeed I did it… and I can use the application. Hope you'll resolve the trouble!

Thanks again for you inmediate answer!!

Kanikas
Kanikas
Legend
October 15, 2018

You're welcome!

Thanks

Kanika

Kanikas
KanikasCorrect answer
Legend
October 15, 2018

Hi Eddy,

We see you have an active Acrobat and Photography subscription under the same ID as with forums.

Our team is already aware of this issue and we are working to get this resolved. Meanwhile, kindly click on 'Resolve now' and then 'dismiss'. This should help you to use the application.

Thanks

Kanika

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