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Participant
January 9, 2023
Question

photoshop

  • January 9, 2023
  • 3 replies
  • 645 views

I just paid for photoshop but I havent received it

    This topic has been closed for replies.

    3 replies

    Ashish_Harrison
    Adobe Employee
    Adobe Employee
    January 10, 2023

    Hi @tony27867639vc64 kindly share your email address via personal msg, so that I can check. Thanks!

    Regards,Ashish Harrison
    John Waller
    Community Expert
    Community Expert
    January 9, 2023

    Not sure if you're waiting for the software to be delivered to you but that won't happen.

     

    Paying means your account is now up to date and trial limits are removed from your software. It's now yours to download it and install it when you're ready. Follow the steps given by @kglad above.

    kglad
    Community Expert
    Community Expert
    January 9, 2023

    install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

     

    if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>