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Ville_Si
Participant
March 17, 2013
Answered

Photoshop 6 (Subscription, standard ed) download problem. Keeps installing Ps 6 extended trial.

  • March 17, 2013
  • 1 reply
  • 425 views

Hello all

Yesterday I purchased a subscription (year long plan)  to photoshop 6. Evereything seemed to get fine. I got the email with confirmation and download instruction. Followed the instructions, but the adobe app manager keeps installing (tried three times now) trial version of the photoshop 6 extended. I have been going trough the discussions over and over again trying to find a fix but haven't found one.

This topic has been closed for replies.
Correct answer Ville_Si

OK, FINALLY found a solution. And I'm sure this concerns everybody in the the non english areas so spread the word. When you open the adobe application manager, before installing anything check your presets (upper left corner of the adobe app window, arrow next to your adobe ID)  to make sure that the preset language is the same as the one in the product you ordered/subscribed to.

In my case, when I subscribed to photoshop I selected the english version. But once I started installing the software the app manager had automatically set the language as finnish so I was installing a product I wasn't subscribed to and therefore it installs the trial version of the ps extended instead.

1 reply

V
Ville_SiAuthorCorrect answer
Participant
March 17, 2013

OK, FINALLY found a solution. And I'm sure this concerns everybody in the the non english areas so spread the word. When you open the adobe application manager, before installing anything check your presets (upper left corner of the adobe app window, arrow next to your adobe ID)  to make sure that the preset language is the same as the one in the product you ordered/subscribed to.

In my case, when I subscribed to photoshop I selected the english version. But once I started installing the software the app manager had automatically set the language as finnish so I was installing a product I wasn't subscribed to and therefore it installs the trial version of the ps extended instead.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
March 17, 2013

Thanks for the update Ville_Si the reason Finnish was selected is likely due to the configuration of your operating systems language settings.  The Adobe Application Manager is looking at this setting and then installing using that language.

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