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SMDI-Jason
Participant
July 2, 2018
Question

Photoshop after CS6 x64 won't detect my GPU. CS15.5 will run but still no gpu detected

  • July 2, 2018
  • 1 reply
  • 268 views

So frustrating. 

Tried everything.  Including uninstall, reboot, reinstall.  Nothing works.

Photoshop after CS6 x64 won't detect my GPU.  CS15.5 will run but still no gpu detected. No higher version will run.  The screen appears and I see the interface, but before I can try anything (poof!) It's gone without a trace except the crash file.

Video Cards:  Nvidia GTX 1070 x 2 with 4GB each running SLI. (Yes, i tried it without SLI)

System:  Windows 10 PRO x64

Windows Application Log:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Level>2</Level>

  <Task>100</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2018-07-02T23:03:08.849104900Z" />

  <EventRecordID>55148</EventRecordID>

  <Channel>Application</Channel>

  <Computer>Owner-PC777</Computer>

  <Security />

  </System>

- <EventData>

  <Data>Photoshop.exe</Data>

  <Data>18.1.5.58026</Data>

  <Data>5aff2db5</Data>

  <Data>nvoglv64.dll</Data>

  <Data>24.21.13.9836</Data>

  <Data>5b2fbb35</Data>

  <Data>c0000005</Data>

  <Data>00000000009bd5ff</Data>

  <Data>17bd8</Data>

  <Data>01d41258d5cd9af3</Data>

  <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>

  <Data>C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvoglv64.dll</Data>

  <Data>ea784c02-600e-4717-9bd5-44c053a1ce4c</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

sniffer_gpu.exe from CS6 gives me:

Device: 0000000000514608 has video RAM(MB): 4095

Device: 0000000000514608 has video RAM(MB): 4095

But every sniffer after that says:

Tester="Photoshop"

snifferStart="2018-07-02_19:14:39"

AIFCoreInitialized=1

AIFOGLInitialized=1

Sniffer.exe from CC 2017:

Tester="Photoshop"

snifferStart="2018-07-02_19:17:53"

AIFCoreInitialized=1

AIFOGLInitialized=1

Does ANYONE have any ideas?

This topic has been closed for replies.

1 reply

Nancy OShea
Community Expert
Community Expert
July 2, 2018

Windows updates sometimes send out the wrong device drivers.

Do you have the latest compatible drivers from NVidia's website?

http://www.nvidia.com/Download/index.aspx?lang=en-in

Nancy O'Shea— Product User & Community Expert
SMDI-Jason
Participant
July 3, 2018

Thanks for the reply, Nancy.

Yes, I have verified the drivers.  I spent an hour on the phone with Adobe support and we checked everything.  I continually examine the driver set to be sure it remains up to date.

SMDI-Jason
Participant
July 6, 2018

So, no one has any ideas?