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J
jamest31108857
Participant
October 5, 2019
Question

Photoshop, After Effects, Premiere and Media Encoder problems in the Student Plan

  • October 5, 2019
  • 2 replies
  • 129 views

I have used Adobe CC since January 14 2019, and it hasn't been a year, and I've already recieved an error message saying that my use of photoshop has expired. This has happened since after I updated all the Adobe CC apps that I've used. I owe them a monthly bill on October 14th 2019 (my yearly membership automatically renews every year), and I can't even use my own apps!! Not impressed!!!

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 5, 2019

    "I have used Adobe CC since January 14 2020, and it hasn't been a year..."

    Notwithstanding the confused message, it sounds like your paid plan reverted to a 7 day trial status.  It sometimes happens and it's not a big deal.  Log out of CC Desktop App and log back in with your paid plan ID and password.  Refer to the links John posted  for details.

    Nancy O'Shea— Product User & Community Expert
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