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Participating Frequently
March 16, 2022
解決済み

Photoshop and Illustrator Updates not working in Mac M1 running macOS Monterrey 12.2.1

  • March 16, 2022
  • 返信数 2.
  • 1630 ビュー

Photoshop and Illustrator Update not working in Mac M1 running macOS Monterrey 12.2.1 as shown in attachment.

このトピックへの返信は締め切られました。
解決に役立った回答 kglad

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step (which precludes the ms c++ steps):

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


check for, and if available, update your os


repair all ms visual c++ versions that can be repaired.


update your ms visual c++, if it can be updated


restart your computer (don't skip this)


reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


use the desktop app to install your cc programs/trials

返信数 2

Jeffrey_A_Wright
Legend
March 16, 2022

Mario, I am sorry you encounter so many errors while using Adobe applications on the M1-powered Mac computer.  What process did you use to set up the computer?  Were any files or applications transferred or migrated from another computer?

 

Please see https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html for important information on using Adobe applications on computers using Apple's new processors.

Participating Frequently
March 23, 2022

Thank you, Jeff! I received great support from Adobe support, as always, quite professionals.

Jeffrey_A_Wright
Legend
March 23, 2022

You are welcome, Mário!  Enjoy your new computer!

kglad
Community Expert
kgladCommunity Expert解決!
Community Expert
March 16, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step (which precludes the ms c++ steps):

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


check for, and if available, update your os


repair all ms visual c++ versions that can be repaired.


update your ms visual c++, if it can be updated


restart your computer (don't skip this)


reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


use the desktop app to install your cc programs/trials

Participating Frequently
March 23, 2022

Thank you! I appreciate your support!

kglad
Community Expert
Community Expert
March 23, 2022

you're welcome (from me, too).