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January 8, 2023
Answered

Photoshop and Lightroom no longer on my PC.

  • January 8, 2023
  • 2 replies
  • 696 views

Dear all, I discovered that both Lightroom and Photoshop are no longer installed on my computer.

Recently I had some problems regarding USB power output and the computer was send back to the

shop for repair. All is working fine now.

How do I get Photoshop and Lightroom back on my PC?

I have a prepaid subscription for both, expire februari 2023.

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Correct answer Nancy OShea

Are you certain Adobe apps are not installed in Program Files?

If so, start over as @John T Smith suggested.

 

If they are installed but you can't access them, follow these steps.

1. Go to Creative Cloud Icon in your Start Menu > right click > More > Run as administrator.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. At the prompt, sign-in with your paid Adobe ID and password.

 

Hope that helps.

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
January 8, 2023

Are you certain Adobe apps are not installed in Program Files?

If so, start over as @John T Smith suggested.

 

If they are installed but you can't access them, follow these steps.

1. Go to Creative Cloud Icon in your Start Menu > right click > More > Run as administrator.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. At the prompt, sign-in with your paid Adobe ID and password.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
January 8, 2023

The same way you did the first time

-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1