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Photoshop can't connect to the adobe servers?

Forum|Forum|6 years ago
February 25, 2019
4 replies
6435 views

So I got a year of Photoshop and Lightroom for Christmas and started my plan around two weeks ago. I set up my account and downloaded Creative Cloud. I installed Lightroom and Photoshop. I noticed that Photoshop didn't download to my desktop, but Lightroom did. I opened Photoshop and got an error message saying that they can't verify my subscription status and said there was connectivity problems. This happened in both applications. I looked at the troubleshoot prompts. They suggested that I should make sure I'm connected to wifi and to make sure that my system clock is not synced with the internet time; so I checked and neither of these were an issue. I researched it a little and tried using commands on my computer but got no luck. I'm not sure what they problem is, I'd greatly appreciate it if someone could help.

-Joseph

This topic has been closed for replies.

Correct answer shawn_starc

Are you on work or home network?

If home network then Install the previous version from direct download link of Adobe apps

Download Creative Cloud apps

Install and launch the application to check whether it able to run or not.

Do you have Adobe creative cloud desktop application to manage your adobe subscription + Apps?

How to download Creative Cloud desktop app

Install and sign in this application

Let me know about the results

J

jaredl6231991

Known Participant

I am having this same problem all the time whenever my subscription is bound to renew, to the point that I think the error is fake.

shawn_starcCorrect answer

Inspiring

Are you on work or home network?

If home network then Install the previous version from direct download link of Adobe apps

Download Creative Cloud apps

Install and launch the application to check whether it able to run or not.

Do you have Adobe creative cloud desktop application to manage your adobe subscription + Apps?

How to download Creative Cloud desktop app

Install and sign in this application

Let me know about the results

josepho21491379Author

Participating Frequently

Hey! Downloaded Photoshop from that website worked! I thank all of you so much for your time and kindness.

Nancy OShea

Community Expert

Which anti-virus and firewall are you using?

Nancy O'Shea— Product User & Community Expert

josepho21491379Author

Participating Frequently

I'm using Kaspersky. I just checked the settings, and still don't see the problem lol, none of the adobe applications are blocked

Abambo

Community Expert

Probably you should make sure your clock is synced to the Internet.

Lets try the following:

Open the CC app and sign in! Does that work?

I suppose you got a voucher. Did you redeem the voucher using the same Adobe id?

ABAMBO | Hard- and Software Engineer | Photographer

josepho21491379Author

Participating Frequently

I thought I didn't want my system clock to be synced to the internet? Either way, I've tried both and it still wouldn't work.

I double checked my account, everything is correct

AxelMatt

Community Expert

Please take a look here: How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Especially check the entries of your HOSTS file.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

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