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June 15, 2016
Answered

Photoshop CC 2015 installation - Exit code 7 - Error DF024

  • June 15, 2016
  • 2 replies
  • 742 views

Hi Guys!

I am trying to install Photoshop CC 2015 via Creative Cloud, but I am getting this error around 75% of the process:

<PRE>Exit Code: 7

Please see specific errors below for troubleshooting. For example,  ERROR: DF024 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Preview CC 1.0.0.0 {A3B6E381-F2E8-47CD-87B4-96B1E3FF61D3} -----------

ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{A3B6E381-F2E8-47CD-87B4-96B1E3FF61D3}\_2052_3ee4c568d0054f5b21d63d4fe818c79c" to "C:\Program Files\Common Files\Adobe\Plug-Ins\CC\Generator\preview.generate\node_modules\ws\build\Release\bufferutil.node" Error 32 O arquivo já está sendo usado por outro processo.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2053)

----------- Payload: Adobe Photoshop CC 2015 Core 16.0.0.0 {793C2BF7-A4FE-4608-91C9-9282C5801C21} -----------

ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{793C2BF7-A4FE-4608-91C9-9282C5801C21}\_1250_b1b0f3e49a113e98e0c5862478d3772e" to "C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Droplet Template.exe" Error 32 O arquivo já está sendo usado por outro processo.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 259)

-------------------------------------------------------------------------------------

</PRE>

I tryed adding full permission to those folders, restoring the Microsoft Visual C++, tryed to start at safe mode but then I can´t access internet, so I can´t install it anyway...

Does anyone have a clue??

Thanks for any advice!!!

This topic has been closed for replies.
Correct answer Ned Murphy

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

2 replies

Ned Murphy
Ned MurphyCorrect answer
Legend
June 16, 2016

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

John T Smith
Community Expert
Community Expert
June 15, 2016