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camerasouth
Participant
January 24, 2016
Question

Photoshop CC 2015 - updates continually failing

  • January 24, 2016
  • 1 reply
  • 199 views

I am a photographer not a computer programmer.  Why cannot I get the latest Photoshop update to load properly?  I have this on 2 completely separate computers running different versions of windows and both are the same.. the 2015 latest update downloads 50% then stops with an "update failed - try again" message. I do not expect to have to go through a lot of (to me) complicated coding entries etc to get it to work .  Lightroom updates without problems and previously so did Photoshop.

Any thoughts?

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    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 25, 2016

    Camerasouth I would recommend reviewing the installation log files to determine the specific error causing the update to fail.  You can find details on how to locate and interpret the installation log files, for the update, at Troubleshoot Adobe Creative Cloud install issues with log files.  You are welcome to post any specific errors you discover to this discussion.

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