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Violette5ECB
Participant
December 30, 2020
Question

Photoshop CC 2018 crashes went lunch due to disk full

  • December 30, 2020
  • 1 reply
  • 163 views

hi, trying to run photoshop CC 2018.
seems to use a strange partition for temp files (winretools !) wich lead to full disk error messages when launching.
i tried to change preferences with CTRL ALT SHIFT when launching but it is still crashing.
strange thing : all creative cloud cleaner tool store logs in that partition, in a very strange folder.

 

Is there a way to reinit global installing and launching preferences for adobe CC suite ?

thanks a lot for your enlight

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 30, 2020

first try, resetting the cc app.

 

to reset the Creative Cloud desktop app, make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R

if that fails, reset your ps preferences by deleting/renaming the ps preference file  https://helpx.adobe.com/photoshop/using/preferences.html

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