Participating Frequently

Answered

Photoshop CC (abonnement étudiant pour toutes les applications)

Forum|Forum|8 years ago
January 20, 2018
3 replies
1385 views

Je viens de faire l'abonnement pour toutes les applications, mais lorsque je dois télécharger Photoshop, il agit comme si je redemandais de télécharger la VERSION D'ESSAI gratuite et me dis "version d'essai arrivée à expiration)... Comment réinitialiser le tout pour pouvoir le télécharger normalement? Merci infiniment à ceux qui peuvent m'aider rapidement car j'en ai besoin pour des devoirs de graphisme.

Creative Cloud

This topic has been closed for replies.

Correct answer kglad

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html or contact @AdobeCare via twitter.

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

G

golfindiabravoAuthor

Participating Frequently

Thank you for taking some time to try to help me it's very kind

Govardhan.V

Participating Frequently

Are you getting Trial Expired error after installing Creative Cloud app as free trial?

G

golfindiabravoAuthor

Participating Frequently

Oups sorry I missed your message. Yes, exactly... And I've just subscribed as a student for all the Adobe apps. And still getting, after downloading Photoshop "trial mode expired..." and error 16...

kglad

Correct answer

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html or contact @AdobeCare via twitter.

kglad

Community Expert

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your subscription programs.

G

golfindiabravoAuthor

Participating Frequently

Thanks I'll try again...I've already installed and removed everything about 3 times and everytime I click on "install" for Photoshop I have to wait for 3hours to download and at the and it says "trial version expired"...and a message of error saying I have to try desinstall and reinstall the app...it' the Error 16

kglad

Community Expert

yes, you can install some cc programs directly without using the cc desktop app but that has disadvantages and doesn't solve your problem. you should:

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded