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A
analytical_idea1549
Participant
April 21, 2014
Question

Photoshop CC asks for serial number

  • April 21, 2014
  • 2 replies
  • 16669 views

Hi all,


Photoshop Creative Cloud, which I just subscribed to, is asking for a serial number. Adobe tech support told me to sign out, check connectivity issues, etc, and its not working.


I think this is probably connected to an attempt someone made once to install Photoshop on my computer.


I cannot access this site: https://lm.licenses.adobe.com/

Does anyone know how I can undo whatever this person did to my computer? It seems to have blocked communication between Photoshop and the Adobe servers. I have no idea what they did. Also, FYI, I can connect just fine with Lightroom.


Thanks,


Tim

    This topic has been closed for replies.

    2 replies

    A
    analytical_idea1549Author
    Participant
    May 5, 2014

    Hi again. Does anyone know how I can get in touch with an actual person at Adobe? I tried chat, and those people were not helpful at all.

    I think I need to reset my hosts file and I do not now how to do so.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    May 5, 2014

    Tfitzsimons you can find our phone support number at Adobe - Contact Support – Download and Installation.

    Are you on a managed network?  If so then this could be the cause of your failure to connect to the Activation server.

    Mylenium
    Mylenium
    Legend
    April 21, 2014

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    And you better stop writing Christmas cards to that "someone"... This just reeks of trying to install pirated software...

    Mylenium

    A
    analytical_idea1549Author
    Participant
    April 22, 2014

    Thanks for the link - I tried fixing the hosts file, but I can't see if its working.

    This part:

    Start an Internet browser, such as Firefox or Internet Explorer, and go tohttps://lm.licenses.adobe.com.

    If you see a test successful message (see screenshots below), then you have access to the activation servers. Try activating or starting your software.

    I still can't access that site, even after resetting my hosts file. Could anything else be interfering with my ability to access that site?

    Thanks

    Tim

    A
    analytical_idea1549Author
    Participant
    April 25, 2014

    Okay well I guess I will try Adobe customer service again. If they can't fix it I guess I will get a refund and wait until I buy a new computer.

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