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huntsj17
Inspiring
October 27, 2013
Answered

Photoshop CC Continually asking "Sign In Required"

  • October 27, 2013
  • 3 replies
  • 26520 views

I've installed Photoshop CC on Windows 7 x64 and when I run it I get stuck in the look of "Sign In Required". I've so far uninstalled it 3 times and re-installed it, after the last uninstall I uninstalled every Adobe application, removed all of the Adobe folders, including the C:\Users\<My Name>\AppData\Local\Adobe, I also ran Create Cloud Cleaner Tool as well.

And after my recent third install I still get stuck in the "Sign In Required" loop. After I click Sign In, it signs in and says I'm licensed to use it and to click Continue and enjoy the software only to ask me to Sign In again.

I don't really want to uninstall and reinstall again as I've already used 7.5GB of my ISP data allowance getting nowhere.

Any ideas as I cannot use CC

Regards

James.

This topic has been closed for replies.
Correct answer huntsj17

Huntsj17 please see Unable to sign in to Creative Cloud after latest update - http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html.  The steps listed in this document should now allow you to resolve your current difficulties.


Thanks for your prompt reply Jeff, but unfortunately it didn't work.

So I decided to remove all vestiges of Adobe from my PC. These are my steps:-
- Uninstalled evrything from Adobe, including flash etc.
- Removed the following folders
    C:\Users\<My user name>\AppData\Local\Adobe
    C:\Users\<My user name>\AppData\LocalLow\Adobe
    C:\Users\<My user name>\AppData\Roaming\Adobe
    C:\Program Files (x86)\Adobe
    C:\Program Files (x86)\Common Files\Adobe
    C:\ProgramData\Adobe
- Ran CCleaner to clean up temp folders etc.
- Re-installed CreativeCloud, followed by Muse to make sure everything is ok and it authicates me, licences my PC and opens Muse (it's a small download). I then downloaded PhotoShop and that works ok as well.

So if anyone else has this problem, only do the above if you know what you are doing, it only took less than 30 mins and fixed the issue. If I had to guess I would think that something old was cached in C:\ProgramData\Adobe as that folder was not removed on uninstalling everything.

The downside is that technical support will now think that to resolve this issue all you have to do is disable all of the services on your PC and it works (as per my last chat session) - sorry for anyone that comes across this solution. I may try and get back in touch and explain what I did, but I really don't want to go through the whole problem again with them.

Cheers

James.

3 replies

C
charleyhankins3
Known Participant
November 22, 2017

Adobe Creative Suite 6 applications unexpectedly revert to trial mode

This worked for me. ^

A
affectionate_Star16B8
Participant
July 16, 2014

I had the same Sign In-Finite Loop problem on OSX. Just deleting the opm.db file as suggested in some of the forums did not work. But if you log out and quit CC, then delete the entire OOBE directory, that seems to work.

~/Library/Application Support/Adobe/OOBE

Hope this Helps!

dmc

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 28, 2013

James there should be no need to remove and reinstall the software.  From the behavior you are describing it sounds as if the proper license files are not being able to be written.

I would recommend that you try creating a new local administrator account and seeing if you face the same difficulty.  Please see Troubleshoot unexpected behavior | User account-specific | Adobe software | Windows 7, Vista -  http://helpx.adobe.com/x-productkb/global/troubleshoot-unexpected-behavior-user-account-2.html for information on how to create a new local administrator account.

H
huntsj17Author
Inspiring
October 28, 2013

Hi Jeff

Thanks for your reply, I pretty much had done all of that article in my uninstall / resinstall-athon the other day, but I tried it again. I went through the article and even created a new user account on my PC, but still had exactly the same issues.

What I can do is try it at work tomorrow and if the error still persists I suppose it could be an authentication issue with my account name ? Maybe I've run out of machines to install it on (even though I haven't) ?

To be honest I wasn't expecting to be able to run PhotoShop CC to be as difficult as this !

H
huntsj17Author
Inspiring
October 29, 2013

Well, it works fine at work, but still no joy at home. Any ideas what I can do, as of now I've got a completely unusable CC subscription that I've now paid for.

It just seems that when you're having to delete user settings, registry settings and hidden files to get software working, something has gone very wrong. I'm pretty technical and am considering flattening WIndows 7 and re-installing ... all for PhotoShop - it's crazy.

But for now, what other avenues do I pursue, is there a techincal support that can help ?

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