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A
Alexandra_S82
Participant
March 26, 2020
Question

Photoshop CC doesn't open

  • March 26, 2020
  • 1 reply
  • 214 views

Since the beginning of the week, Photoshop has stopped opening. Clicking the button Open on the Creative Cloud panel doesn't do anything. Please help me connect Photoshop.

Other programs open. Acrobat works normally.

Thank you

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1 reply

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
March 26, 2020

Please giove us more detailed informations about your environment and your issue.

- Which operating system do you use?

- Which version of Adobe apps do you use?

- Do you get an error message? If yes, please post the exact message or an screenshot?

 

You wrote "... since the beginning of the week...", what has been changed on your system before the error occur?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    A
    Alexandra_S82Author
    Participant
    March 26, 2020

    1. Windows 10, Chrome browser

    2. Photoshop 21.1.1, Acrobat 20.0

    3. no, no error messages, no any flashes of the screen, nothing. I click on the button and nothing happens.

    We can use my subscription to use 2 computers, my sister has the same problem.

    "what has been changed on your system before the error occur?" I didn't change anything, but I think there was an update to Adobe Cloud.

    20.03 exactly everything worked, but 23.03 didn't work anymore.

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