Skip to main content
R
RadarDave
Participant
February 16, 2016
Answered

Photoshop CC install error

  • February 16, 2016
  • 1 reply
  • 494 views

Lightroom CC loaded fine, but Photoshop CC keeps bringing up an error when loading that "Some of the application components are missing from the Application direcetory, Please reinstall the application.  I have uninstalled and reinstalled, with no success.  Can anyone point me in the right diection of how to troubleshoot.  -=Dave=-

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Thanks for the update Dave.  No errors are being reported in the log.

There may possibly be a component or file which may be damaged based off the error you continue to receive.  I would recommend removing all installed Adobe Creative software titles using the uninstaller utilities.  You can then use the CC Cleaner Tool, available at Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, to ensure the damaged files have also been removed.

Once the uninstallers and the CC Cleaner Tool have been run you can then reinstall the Adobe Creative applications, included with your membership, by following the steps listed at Download and install Adobe Creative Cloud apps.  All available updates will be downloaded and reinstalled automatically as part of the installation process.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 17, 2016

Dave do you receive any error messages during the installation process for Photoshop CC 2015?  You can review the installation logs to locate the specific errors.  For details on how to locate and interpret the installation log files see Troubleshoot Adobe Creative Cloud install issues with log files.  You are welcome to post any specific errors you discover to this discussion.

R
RadarDaveAuthor
Participant
February 17, 2016

Jeff, everything appears to have loaded:   I looked for Error or Fatal and error only showed up once at the end (Exit Code: 0 - No Error)

...Calling the custom action code for post-install for payload Adobe Photoshop CC 2015 Core_16.1.2_AdobePhotoshop16-Core_x64 16.1.2.0 {F217525B-30EB-42F2-A730-F61139264DB5}

02/16/16 13:17:19:789 | [INFO] |  | OOBE | DE |  |  |  | 9460 | No operation.  We're done:

02/16/16 13:17:21:807 | [INFO] |  | OOBE | DE |  |  |  | 9460 | Successfully installed 2 components:

02/16/16 13:17:21:807 | [INFO] |  | OOBE | DE |  |  |  | 9460 |  - Adobe Photoshop CC 2015 Support_16.1.2_AdobePhotoshop16-Support

02/16/16 13:17:21:807 | [INFO] |  | OOBE | DE |  |  |  | 9460 |  - Adobe Photoshop CC 2015 Core_16.1.2_AdobePhotoshop16-Core_x64

02/16/16 13:17:21:807 | [INFO] |  | OOBE | DE |  |  |  | 9460 | Total components repaired: 0

02/16/16 13:17:21:807 | [INFO] |  | OOBE | DE |  |  |  | 9460 | Total components removed: 0

02/16/16 13:17:21:807 | [INFO] |  | OOBE | DE |  |  |  | 9460 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

02/16/16 13:17:21:807 | [INFO] |  | OOBE | DE |  |  |  | 9460 | Restarting your computer is recommended:

02/16/16 13:17:21:807 | [INFO] |  | OOBE | DE |  |  |  | 9460 | In order to complete the installation, please restart the computer

02/16/16 13:17:21:807 | [INFO] |  | OOBE | DE |  |  |  | 9460 | >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

02/16/16 13:17:21:807 | [INFO] |  | OOBE | DE |  |  |  | 9460 | Call PostSession Custom Hook

02/16/16 13:17:21:807 | [INFO] |  | OOBE | DE |  |  |  | 9460 | :: END TIMER :: [Total Timer] took 169580 milliseconds (169.58 seconds) DTR = 3427.56 KBPS (3.34723 MBPS)

02/16/16 13:17:22:809 | [INFO] |  | OOBE | DE |  |  |  | 9460 | Exit Code: 0 - No error.

02/16/16 13:17:22:809 | [INFO] |  | OOBE | DE |  |  |  | 9460 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

02/16/16 13:17:22:809 | [INFO] |  | OOBE | DE |  |  |  | 9460 | END - Installer Session

02/16/16 13:17:22:809 | [INFO] |  | OOBE | DE |  |  |  | 9460 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

I hadn't restarted before posting, but still the same response.

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
February 17, 2016

Thanks for the update Dave.  No errors are being reported in the log.

There may possibly be a component or file which may be damaged based off the error you continue to receive.  I would recommend removing all installed Adobe Creative software titles using the uninstaller utilities.  You can then use the CC Cleaner Tool, available at Use the Adobe Creative Cloud Cleaner Tool to solve installation problems, to ensure the damaged files have also been removed.

Once the uninstallers and the CC Cleaner Tool have been run you can then reinstall the Adobe Creative applications, included with your membership, by following the steps listed at Download and install Adobe Creative Cloud apps.  All available updates will be downloaded and reinstalled automatically as part of the installation process.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices