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leonl77492761
Participant
June 15, 2016
Answered

Photoshop CC not installing on Windows 10

  • June 15, 2016
  • 1 reply
  • 5773 views

I don't know how adobe forums work so sorry if I put this in the wrong place or something.

I just got windows 10 and completely restarted my computer a couple of days ago. I tried to install Photoshop, but it only gets to a certain percentage and then it says couldn't install. Heres what shows when I click "Learn More" on why it failed to install :

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DF012, DS003,D ...

-------------------------------------- Summary --------------------------------------

- 1 fatal error(s), 4 error(s)

----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546

ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\Huddie\AppData\Local\Temp\{C9E380FC-ECEB-451F-B76C-64B44AEC1C51}\Photoshop_16_LS20_win64\Adobe CC 2015\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com

----------- Payload: Adobe Photoshop CC 2015 Core 16.0.0.0 {793C2BF7-A4FE-4608-91C9-9282C5801C21} -----------

FATAL: DS003: Installer package might be corrupt. Re-download the installer and try again. (Cannot extract 'C:\Users\Huddie\AppData\Local\Temp\{C9E380FC-ECEB-451F-B76C-64B44AEC1C51}\Photoshop_16_LS20_win64\Adobe CC 2015\payloads\AdobePhotoshop16-Core_x64\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{793C2BF7-A4FE-4608-91C9-9282C5801C21}'. Error: Error 23 Data error (cyclic redundancy check).)

ERROR: DF012: Unable to locate file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{793C2BF7-A4FE-4608-91C9-9282C5801C21}\_3_cb99f90f5027518d33efb0a43dd3e7e2"(Seq 4)

-------------------------------------------------------------------------------------

Help would be great if you know my issue. Thanks!

This topic has been closed for replies.
Correct answer Bani Verma

Hi Leonl77492761,

Please refer to the "Solution 1: (Windows only) Repair Microsoft Visual C++ Redistributable Packages" in the below link, this should help resolve the problem:

Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements

You are welcome to update this discussion in case you need further assistance

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
June 15, 2016

Hi Leonl77492761,

Please refer to the "Solution 1: (Windows only) Repair Microsoft Visual C++ Redistributable Packages" in the below link, this should help resolve the problem:

Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements

You are welcome to update this discussion in case you need further assistance