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Merry_Dusk0D4D
Participant
December 15, 2014
Answered

Photoshop CC on a new Mac Pro

  • December 15, 2014
  • 1 reply
  • 355 views

I just bought online and installed Photoshop CC on a new Mac Pro, when I open it, it says that the product is in trial and that it expires in 30 days. Will it really expire or is it going to be set up for a year when the order is processed as it should?

Thank you,

Sergio.

This topic has been closed for replies.
Correct answer kglad

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 15, 2014

it's a trial until it indicates otherwise.

open your desktop cc app and sign out and then back in using the adobe id you used to subscribe to your ps, Sign out, Sign in | Creative Cloud Desktop app

M
Merry_Dusk0D4DAuthor
Participant
December 15, 2014

OK, done that, but when I open Ps there's this window:

Then I try to Join Now and it takes me to this error page:

I already paid for the annual subscription, the order number is 9430934359.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 16, 2014

contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

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