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TJHOttawa
Participating Frequently
November 28, 2013
Answered

Photoshop CC opens and then closes immediately. What gives?

  • November 28, 2013
  • 11 replies
  • 90243 views

I have signed up for the Photoshop CC and Lightroom package. Lightroom is running fine (Lightroom 5.2, 64-bit, Windows 7).

  However, although Photoshop seemed to install OK, when I open it, it immediately shuts down.

  When I look in Creative Cloud manager, it says Photoshop CC is "up to date".

Uninstalled Photoshop CC, logged out of Creative Cloud, logged back in again, and re-installed Photoshop CC.

  Installation appeared to go OK. I started PS, window opened, and immediately closed. Was asked to complete registration by logging with my Adobe ID. I did (had done so previously but went rhough it again) but PS still crashes.

  Signed out of Creative Cloud; signed back in again; PS still crashes, but a pop-up appeared stating that I should complete my registration by signing in with my Adobe ID. Did so, again.

  Rebooted. Still no success.

I'd appreciate any help. Thanks.

This topic has been closed for replies.
Correct answer MrNameloc

There's a fix!

Un-install Photoshop CC.

Un-install Adobe CC.

Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.

Go to: C:\ProgramData\Adobe and find SLStore and delete it.

Restart.

Install Adobe CC.

Install Photoshop.

Restart.

11 replies

S
Sophia313774861ar5
Participant
July 29, 2023

I have this exact situation with Lightroom, can someone please help?

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 29, 2023

uninstall including preferences, then reinstall.

J
Justin5CD0
Participant
January 30, 2021

I followed everything you said but this still doesnt work 😞 I don't understand why everytime I open photoshop it closes after loading up all files

    M
    Mr. Challenge
    Inspiring
    May 19, 2020

    I have the same issue and none of the solutions work. How is it possible that Adobe software stops working just out of the blue? How can always the only solution be to uninstall everything and install all back? It's a hell of a waste of time!

    sinne1
    sinne1
    Participant
    February 21, 2017

    i did but still the same problem

    D
    dadapotok
    Participant
    October 13, 2014

    video card driver update fixes the problem better

    murd
    murd
    Participant
    September 27, 2014

    0. Photoshop CC 2014 crashes every single time it starts (Windows 8 64bit)

    Solution that worked for me:

    1. Follow Jman2000's instructions to move sniffer to desktop

    2. Photoshop now opens...

    3. Create a new file, eventually crashes...

    4. Open again and it finally figures out there is a display driver problem and turns off hardware acceleration

    Long story short. It was a problem with my video card drivers.

    The bad news:

    I updated to the very latest Nvidia drivers and still can't have hardware acceleration!

    murd
    murd
    Participant
    September 27, 2014

    The good news:

    Hardware acceleration solved from this post:

    http://feedback.photoshop.com/photoshop_family/topics/photoshop_cc_crushed_on_nvidia_gt_540m

    "The issue seems to be caused by NVIDIA Optimus (GPU switching). I resolved it by using the NVIDIA Control Panel and changing the graphics processor to the processor that wasn't selected (Do this via NVIDIA Control Panel -> Manage 3D settings, Program Settings tab). Currently, I have the "Integrated graphics" (Intel 3000) selected, but Adobe's GPU sniffer tells me the 540m is being used by Photoshop CC and Preferences -> Performance shows the same."

    Basically change this to always be your graphics card. Then turn back on hardware acceleration in Photoshop and no more crashes and great performance!

    duanemicheau
    duanemicheau
    Participant
    September 20, 2014

    Well now, I have the EXACT same problem. Friday night, I doubt tech support is open even. But worse than that, its a common problem it seems.

    Who's solution is the best one here?

    robbrown_au
    robbrown_au
    Participant
    September 18, 2014

    Same here, I even done a full clean re-install of Window 8.1. Pro and still have issues with PS & LR opening and auto shutting down. Adobe has some big problems with CC - AVOID IT LIKE THE PLAGUE!!!

    E
    Eskimobabe
    Participant
    September 18, 2014

    what other option do we have its cc or nothing :/

    E
    Eskimobabe
    Participant
    September 18, 2014

    can anyone read that idk what it means ^^

    Jman2000
    Jman2000
    Participant
    September 10, 2014

    joshua Warmuth: Windows has found a problem with photoshop and has to close it down

    Gokul: Okay.

    Gokul: Navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014

    joshua Warmuth: ok

    Gokul: Move sniffer file to desktop.

    joshua Warmuth: ok

    Gokul: Now launch Photoshop CC 2014 and check if you have the same issue.

    joshua Warmuth: mate your a legend, thankyou very much

    Gokul: You are most welcome.

      E
      Eskimobabe
      Participant
      September 18, 2014

      i did this and PS is still frzzeing and closing when i open ugh

      W
      wavesummit
      Inspiring
      December 6, 2013

      Same story here, windows 7 (64 bit), opens then loads then five to ten seconds later it closes. Tried reinstalling about three times, uninstalled everything, lightroom seemed to work fine. I am more than happy to work with Adobe to resolve this issue.

      T
      TJHOttawaAuthor
      Participating Frequently
      December 6, 2013

      Good luck. Keep us posted please.

      M
      MrNamelocCorrect answer
      Inspiring
      December 6, 2013

      There's a fix!

      Un-install Photoshop CC.

      Un-install Adobe CC.

      Go to: C:\Program Files (x86)\Common Files\Adobe and find SLCache and delete it.

      Go to: C:\ProgramData\Adobe and find SLStore and delete it.

      Restart.

      Install Adobe CC.

      Install Photoshop.

      Restart.

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