Skip to main content
Participant
March 16, 2018
Answered

Photoshop CC Subscription not recognized

  • March 16, 2018
  • 1 reply
  • 298 views

Hey Community

Early this afternoon I activated the 3 months Creative Cloud Phot-Subscription that came with my new Surface Book 2, running latest win 10 version. However, when I try to start Photoshop CC it tells me that there was no subscription for this program on my account and it only offers me to start a 7 day trial. In the Creative Cloud desktop app it lists Photoshop as "My App", on the website it lists my subscription as well. I already tried reinstalling Photoshop. Other apps work just fine.

anyone able to help me?

Jona

This topic has been closed for replies.
Correct answer Peru Bob

Only an Adobe employee can help you.

Use the chat option here:

Contact Customer Care

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
March 16, 2018

Only an Adobe employee can help you.

Use the chat option here:

Contact Customer Care