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cdraus
cdraus
Participant
June 4, 2014
Answered

Photoshop CC update failed. Download error 49

  • June 4, 2014
  • 14 replies
  • 27691 views

The initial install of Photoshop completed successfully. But then I get a message in the Creative Cloud app that an update is available. Every time I try to update, it fails an gives the message "Update Failed. Download error. Press retry to try again or contact customer support.(49)".

I am running 64-bit Windows 7 Home Premium with Service Pack 1.

Any help would be greatly appreciated.

    This topic has been closed for replies.
    Correct answer cdraus

    For anyone else that runs into this issue, this problem has been fixed with the help of Vijay B from Adobe Chat Customer Support. The solution was to temporarily disable McAffee Real Time Scan and Firewall. After I did that, the Photoshop CC update run successfully.

    14 replies

    Show previous replies
    supermanperson1234
    supermanperson1234
    Participant
    October 9, 2014

    I've just updated the recent update of Creative Cloud and I cannot download any updates on my programmes as it gives me an error (update failed contact customer care (49).

    I work on a Mac. I have tried to reinstall Creative Cloud, still doesn't work. I refuse to reinstall all my programmes if thats the case. HELP

      L
      Lisa Bo
      Participant
      October 23, 2014

      I´ve got the same problem. I´m working on a mac and reinstalled adobe creative cloud desctop application and some other adobe applications (photoshop, illustrator, etc.) ... but after that i got the same error (49).
      I inactivated the firewall, still doesn´t work.

      does anyone know how to fix this problem?

        Rajashree Bhattacharya
        Community Manager
        Rajashree BhattacharyaCommunity Manager
        Community Manager
        October 24, 2014

        Please refer to Error downloading Creative Cloud applications

        Are you on a managed network?  If not then please check your Firewall software and try an alternate form of Internet.  If you are on a wireless connection try a wired connection.  If you are on a wired connection try a different cable or Internet provider.

        Regards

        Rajshree

        S
        socoretro
        Participant
        August 23, 2014

        I am having the exact problem but I disabled my real-time scan and fire-wall and it is still not working. Has anyone else had this problem?

          J
          Jayg01
          Participating Frequently
          September 25, 2014

          Yes --  Win 7 64  --  Error 49 - disabled McAfee - still does not work.

            W
            wjparris
            Participant
            December 20, 2014

            I had the same error 49 issues.  I disabled MacAfee, shut down Creative Cloud app and then launched the Creative Cloud app again.  It allowed me to run the updates this time.  I noticed MacAfee was preventing a dialogue box from coming up asking for permissions to make changes.  With MacAfee disabled, the box came up and it went through the normal update process.  I'm using Win7 Pro, x64. 

              cdraus
              cdrausAuthorCorrect answer
              Participant
              June 6, 2014

              For anyone else that runs into this issue, this problem has been fixed with the help of Vijay B from Adobe Chat Customer Support. The solution was to temporarily disable McAffee Real Time Scan and Firewall. After I did that, the Photoshop CC update run successfully.

                F
                fitzman25
                Participant
                December 24, 2014

                What if you don't have McAfee on your computer. I have the same error (49) but am running it on windows 8 64 bit

                  Rajashree Bhattacharya
                  Community Manager
                  Rajashree BhattacharyaCommunity Manager
                  Community Manager
                  June 4, 2014

                  cdraus, are you on a managed network or is this a home network?  If it is a home network please try the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

                  You can find more details on how to resolve these difficulties at Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html.

                  It is likely that the updates are not available for direct download.

                  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6

                  Regards,

                  Rajshree

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