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M
Mapi
Participant
July 29, 2014
Answered

Photoshop CC update failed to install, but when I clik Retry, fails again immediately (error 49)

  • July 29, 2014
  • 1 reply
  • 278 views

Hi, I tried to install the Photoshop CC update but failed, i suppose due to a connection problem. When I click on Retry, it says again Failed, without actually trying anything. What can I do? I restarted the computer and Creative Cloud to no avail.

    This topic has been closed for replies.
    Correct answer kglad

    sign out and then back in to your cc app.  retry.

    if that fails, follow solution 2, CC desktop lists applications as "Up to Date" when not installed

    if that fails, Sign in, activation, or connection errors | CS5.5 and later

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 29, 2014

    sign out and then back in to your cc app.  retry.

    if that fails, follow solution 2, CC desktop lists applications as "Up to Date" when not installed

    if that fails, Sign in, activation, or connection errors | CS5.5 and later

    M
    MapiAuthor
    Participant
    July 29, 2014

    Thanks a million, it worked!

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