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stephenk32918898
stephenk32918898
Participant
November 28, 2018
Answered

Photoshop cc upgrades will not complete

  • November 28, 2018
  • 2 replies
  • 407 views

Good Afternoon,

I have been trying to download the latest Photoshop cc u[grade and it hangs at 5%.  Is anyone aware of issues with the upgrade.  I am running Mac OS 10.12.6.

Thanks.

Steve K

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Steve, I am sorry but I do not understand.  What is the Log creator?

    Different log files are created as part of the download, install, and activation process for Adobe applications.  You can find the location of those files at Creative Cloud download and install errors .   You are welcome to post any specific errors you locate from the log file to this discussion.

    If you would like direct assistance with resolving the download error and reviewing the logs, then please contact our support team at Contact Customer Care to begin a chat session.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 29, 2018

    If it is a downloading issue, rather than an installation issue, try a different browser.

    stephenk32918898
    stephenk32918898Author
    Participant
    November 29, 2018

    Peru Bob,

    Don't think it is the browser as I was working from the Adobe Creative Cloud menu and not a browser.

    Thanks.

    Steve

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    November 28, 2018

    Steve, sorry to hear that the update for Photoshop CC is not downloading.  Do you ever receive any specific error messages? If not, then please check the install log to locate the error that is preventing the update from occurring.  You can find details on how to check the install log at Creative Cloud download and install errors .

    Please update this public forum discussion, if you have any questions, Steve.

    stephenk32918898
    stephenk32918898Author
    Participant
    November 29, 2018

    Jeff,

    Well interestingly I downloaded the log creator but when I try to install it it fails to respond.  Not sure what the next step would be.

    Steve

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    November 29, 2018

    Steve, I am sorry but I do not understand.  What is the Log creator?

    Different log files are created as part of the download, install, and activation process for Adobe applications.  You can find the location of those files at Creative Cloud download and install errors .   You are welcome to post any specific errors you locate from the log file to this discussion.

    If you would like direct assistance with resolving the download error and reviewing the logs, then please contact our support team at Contact Customer Care to begin a chat session.

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