Participating Frequently

Question

Photoshop cc will only load as a trial. How do I activate it?

Forum|Forum|12 years ago
January 23, 2014
3 replies
26145 views

I have been through all the suggested actions - host file certificates etc for about six weeks and still no success. what next?

Creative Cloud

I

itu_6005

Participant

i want to activate my adobe cc

I

itu_6005

Participant

how can i do it

kglad

Community Expert

@itu_6005

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

JJMack

Community Expert

If you have a subscription. Connect to the Internet. Open Photoshop CC and use menu Help>Sign In. Sign into Adobe Cloud with your Adobe UserID that has the subscription. Photoshop CC should Activate.

JJMack

X

xebec12Author

Participating Frequently

On signing in, Photoshop cc appears as a trial with the "Sign In Required " panel appearing.

If I click on License this software, I get the request for a "Serial Number" which I don't have.

I have neen through a great many suggestions as to what to do, but I always end up here.

Thank you

A

Anonymous

There is no serial # for CC, just your Adobe ID. Try signing out, then signing back in.

Mylenium

Legend

You have not provided any technical details like system info, so nobody can advise.

Mylenium

X

xebec12Author

Participating Frequently

My apologies. I am new to this.

My computer is a desktop

OS is windows 8.1 Pro 64 bit

Memory 16 GB

Processor Intel core i7- 3770K CPU @ 3.5 GHz

Thank you for pointing me in the right direction.

Regards

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