Skip to main content
Participating Frequently
January 23, 2014
Question

Photoshop cc will only load as a trial. How do I activate it?

  • January 23, 2014
  • 3 replies
  • 26145 views

I have been through all the suggested actions - host file certificates etc for about six weeks and still no success. what next?

3 replies

Participant
January 5, 2025

i want to activate my adobe cc

Participant
January 5, 2025

how can i do it

kglad
Community Expert
Community Expert
January 5, 2025

@itu_6005 

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

JJMack
Community Expert
Community Expert
January 23, 2014

If you have a subscription. Connect to the Internet. Open Photoshop CC and use menu Help>Sign In.  Sign into Adobe Cloud with your Adobe UserID that has the subscription.  Photoshop CC should Activate.

JJMack
xebec12Author
Participating Frequently
January 23, 2014

On signing in, Photoshop cc appears as a trial with the "Sign In Required " panel appearing.

If I click on License this software, I get the request for a "Serial Number" which I don't have.

I have neen through a great many suggestions as to what to do, but I always end up here.

Thank you

January 23, 2014

There is no serial # for CC, just your Adobe ID.  Try signing out, then signing back in.

Mylenium
Legend
January 23, 2014

You have not provided any technical details like system info, so nobody can advise.

Mylenium

xebec12Author
Participating Frequently
January 23, 2014

My apologies. I am new to this.

My computer is a desktop

OS is windows 8.1 Pro 64 bit

Memory 16 GB

Processor Intel core i7- 3770K CPU @ 3.5 GHz

Thank you for pointing me in the right direction.

Regards