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Hodges3902
Hodges3902
Participant
December 11, 2018
Answered

Photoshop continually tries to uninstall

  • December 11, 2018
  • 1 reply
  • 523 views

No matter how many times I uninstall all apps including Creative Cloud. I keep getting this prompt that it is trying to uninstall. If I click any of these options, it has an error and loops back to this.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

I have an individual membership. I am installing it on my personal Windows

10 computer.

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On Tue, Dec 11, 2018 at 12:00 PM Jeff A Wright <forums_noreply@adobe.com>


Hodges3902, as a next step please try reinstalling the Creative Cloud desktop app using the process listed in Learn how to download your Adobe Creative Cloud app  while Windows 10 is in Safe Mode.

For information on how to start Windows 10 in Safe mode see https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 11, 2018

Hodges3902, how is the uninstall of Photoshop CC beginning?  Does the uninstall process happen as soon as you start up Windows?  Did you use the process listed in Uninstall or remove Creative Cloud apps to remove Photoshop CC?

Hodges3902
Hodges3902Author
Participant
December 11, 2018

Even when Creative Cloud is closed, it will initiate this process. I have

tried that. I have completely wiped all Adobe products from all my drives

and as soon as I download Adobe CC again, it starts doing this again.

On Tue, Dec 11, 2018 at 11:23 AM Jeff A Wright <forums_noreply@adobe.com>

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 11, 2018

Hodges3902 do you have an individual membership?  Are you installing the Adobe Creative Cloud desktop application on a computer that you personally manage?  What version of Windows are you installing on?

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