Skip to main content
Participant
February 26, 2023
Question

Photoshop could not complete your request because of a program error

  • February 26, 2023
  • 1 reply
  • 560 views

My iMac crashed on 'scratch disks are full' when using photoshop and after effects. Had to reinstall MacOs and updated immediately from Catalina to Ventura. Reïnstalled from time machine backup but also reïnstalled Photoshop (latest version) and now any time I open Photoshop and click on anything, I get the message 'Photoshop could not complete your request because of a program error' and only thing left to do is to force quit photoshop.

Mac is an Intel iMac from 2019 with 3,1 GHz 6-Core Intel Core i5 and Radeon Pro 575X 4 GB. Tried several things to fix, including installing the photoshop version that was running on my Mac before the crash. Photoshop says GPU is compatible.

What to do to fix this?

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    Community Expert
    February 26, 2023

    using apple's time machine is a problem.  you might be able to shoehorn a fix (and we can work on that if you want to try), but it's probably going to be problematic and incomplete. so, the best fix is the complete fix:

     

    backup your data

    reset your computer to it's new state

    update your os

    restore your data

    propertly install cc*

     

    *

    install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

     

    if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>