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Participant
April 12, 2013
Answered

photoshop cs 6 failed to install

  • April 12, 2013
  • 1 reply
  • 653 views

when i try to install cs6 i get the error: "installer failed to initialize. this could be due to a missing file."

trying to install it on windows 7.

it went all the way thru the first time but it froze up and i had to shut it down from the processes in the task manager. now i get the error every time.

    This topic has been closed for replies.
    Correct answer kglad

    you could uninstall all cs6 programs, run the cleaner (http://www.adobe.com/support/contact/cscleanertool.html), restart your computer and then try and install.

    or, analyze your installation logs:  http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 12, 2013

    you could uninstall all cs6 programs, run the cleaner (http://www.adobe.com/support/contact/cscleanertool.html), restart your computer and then try and install.

    or, analyze your installation logs:  http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

    Participant
    April 13, 2013

    yes the cleaner completely solved the issue. thank you very much

    kglad
    Community Expert
    Community Expert
    April 13, 2013

    you're welcome.