Participant

Question

Photoshop CS5 activation issue

Forum|Forum|2 years ago
June 9, 2023
3 replies
571 views

Activation issue with CS5

This topic has been closed for replies.

T

Test Screen Name

Legend

"Unable" doesn't tell us much.

- You get an error message (what?)

- You don't know how?

- It seems to succeed but stays a demo?

- System crashes?

- Something else?

M

MichaloveAuthor

Participant

I was online with Adobe and doing what said. Sorry that it was wrong. The CS5 downloaded on Windows 11 with no problem. However, I am unable to activate it as it states it has already been activated on 2 computers. Any help would be appreciated. I will go back on line with them as I got disconnected and do have a case number. Sorry for not doing things as you felt should be done

John T Smith

Community Expert

When you can't properly deactivate a serial number
(this is the ONLY support Adobe still offers for old programs)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

M

MichaloveAuthor

Participant

Unable to activate my CS5 on a new computer hard drive

kglad

Community Expert

please don't post duplicate messages (especially with insufficient information and in the wrong forum).

kglad

Community Expert

what activation issue?

=========================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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