Photoshop CS5 and CS6 not opening after Windows 7 update

Question

Hi there!I have my Mac on repair so I have to use Photoshop on a very old Windows 7 laptop of mine (the first PS licence I bought was for PS CS4 Win then extended to CS5 during grace period)It always worked fine (slow but fine  ) since today. I was updating a couple of softwares (Intuos + Spyderpro) and I have been asked to restart my computer to make the updates effective. I've noticed that Windows during the restart was updating itself as well and I said "well, ok!" and let it go. But once my computer had restarted I couldn't open PS CS5 anymore. Desperate I went to the Adobe trial pages and downloaded CS6 but it doesn't work as well. I tried to repair some log errors via CC cleaner and delete PS preferences from its folder but no luck. I don't know what else to do. Bridge works fine. I don't understand what happened and how to solve it.

David__B · Answer

Hi Valeria,My first inclination was to recommend just reinstalling, but since you said you did a new install of CS6 and that isn't working either I'm not sure if that would help. The user preferences was also a great thing to try.These might be some other general suggestions for good next steps:- Try launching with right-click Run as Administrator- Create a new administrative account, log out of your current one, and attempt launching from there- See if you get the same behavior if launching while in a Selective Startuphttp://windows.microsoft.com/en-us/windows/run-selective-startup-system-configuration#1TC=windows-7- Uninstall any changes you made since it stopped working, you should be able to uninstall the Windows update from within Programs and Features, uninstall the Intuos + Spyderpro temporarily to rule them outHope that helps,- Dave

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