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John T Smith
John T SmithCorrect answer
Community Expert
October 21, 2016

Be sure to ONLY ask for activation support to adjust your activation count

Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990

Mac or Windows and exactly which version of the operating system?

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5 replies

Alex Simms372171084d1h
Participant
May 8, 2024

what a fiascow, I had a problem with my main Pc so as per normal I deactivated my copy of cs5 before re-installing windows.  And no joy in re-installing CS5. Went to help and spent approx 1 hour on the phone before telling me that the server I was on had been retired and there was no way to get access to reset the count. all he could offer me was 3 months free and then £9,99 amonth. I am an OAP and do not have the resources to pay for this or the need for such a solution with so little use of CS5 except when i take pictures of my grandchildren. When retiring the server was no solution given for re-installing?? I look forward to recieving comments !!

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kglad
Community Expert
kgladCommunity Expert
Community Expert
May 8, 2024

the server for user (ie, you) deactivation still is running.  the server used by adobe support to reset activation counts no long works.

 

that doesn't help you unless there's a chance you actually did not deactvate your cs5 before trying to reinstall, the computer used for the older working cs5 is still accessible and has unchanged hardware (reinstalling the os doesn't require deactivation/reactivation), you have a prayer.  but from your description something else is unstated or incorrect.

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Alex Simms372171084d1h
Participant
May 8, 2024

thank you for your reply, yes i did deactivate the software before re-installing windows. I am going to try and re-install CS5 yet again and see what happens this time.

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    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    October 21, 2016

    Be sure to ONLY ask for activation support to adjust your activation count

    Serial number and activation support (non-Cloud) https://forums.adobe.com/thread/2041990

    Mac or Windows and exactly which version of the operating system?

    Translate
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