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Jeanie Langley
Participant
December 7, 2011
Question

Photoshop cs5 upgrade

  • December 7, 2011
  • 1 reply
  • 923 views

I recently bought cs5 upgrade.  I have the web premium cs4 on my computer.  I also have the whole program of photoshop cs2, but it is not installed.  I read that an upgrade will not install over a collection. I had a hard time with the trial photoshop cs5 and am wondering, do I have to uninstall my web premium, install my photoshop cs2, then install the upgrade?  Or will the upgrade ask for the previous version's serial number that I have and then install it?  I am concerned because the trial kept not wanting to install, but eventually did.  Haven't used it much, so dont know if it has problems. 

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    1 reply

    A
    Anonymous
    December 7, 2011

    I downloaded this program also and have the CS3 installed. I have tried 6-7 times to get it to install and it will not. Really frustrating. I have followed all of the Repair istaller and uninstall Adobe AIR instructions to no avail. Getting frustrated. Any ideas? I am thinking this should NOT have to be be this difficult.

    Jeri H
    Adobe Employee
    Jeri H
    Adobe Employee
    December 7, 2011

    You can upgrade from a suite to a suite, but not from a suite to a single product. Sounds like that's the issue in both of these cases and you'll need to contact Customer Service for help. For the best assistance, I recommend our chat support at http://adobe.ly/rSZYR5. Our chat representatives can provide a personalized experience to resolve the issues you describe.

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