Photoshop CS6 serial number revoked, need official verification

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Hi,

I am writing to request official verification regarding my Adobe Photoshop CS6 license.

In 2020, I purchased this software from a retail shop in Poland. I received an invoice and a certificate of authenticity. The software worked properly on my old laptop, but now I switched to a new computer. During the installation, I received the error message: "The serial number you entered has been revoked. This product cannot be installed."

My serial number is: 1045-XXXX-XXXX-XXXX-XXXX-4672 (I will provide the full serial number via Direct Message to an Adobe Employee).

Could an Adobe representative please check my key and confirm if it was revoked because it came from an unauthorized source (like an illegal volume license sold to individuals)?

I urgently need your official confirmation in this thread or via DM so I can take legal action against the seller and demand a full refund based on consumer protection laws.

Thank you for your assistance.

Jeff_A_WrightCorrect answer

Community Manager

Thank you for posting, @smart_introvert36ee.

I reviewed the account you used to create this public discussion thread, but I don’t see any software titles registered under your account, including any revoked titles. Please see https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-previous-versions-non-subscription-apps.html#register-product for information on how you can register the serial number under your account.

There is no need to send a private message with your serial number, but we do need you to register the software title to confirm if the license is still valid, @smart_introvert36ee.

If you receive a message indicating that the serial number is registered to a different account, please log in to that account and post to this discussion thread.

I look forward to your update, @smart_introvert36ee.

Nancy OShea

Community Expert

Legal action for a 15-year old product that hasn’t been sold or serviced in more 10 years?! Surely, you’re not serious. The legal fees alone would cost more than CS6 was worth when it was new. Old software has no value today.

I’d be happy to help you with replacement recommendations that are compatible with modern equipment & OSs.

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Nancy O'Shea— Product User & Community Expert

Jeff_A_Wright